order&shipping

What are the shipping fees and delivery timeline?

  • Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).

  • Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).

  • The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.

  • Deliveries outside of the US, Canada, Australia, United Kingdom and Germany may be subject to additional custom duties and service fees. Please note that Social Study Club does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office. Social Study Club is not able to reimburse you for duties and taxes paid upon delivery.

    Shipping timelines indicated below do not include processing times for your order. For the most accurate delivery date estimates, please refer to the shipping timeline at checkout. 

How can I track my order?   
  • Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
  • STATUS WHAT DOES THIS MEAN?
    Processing Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days!
    Shipped Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.
    Partial

    Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Social Study Club piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

Can I cancel or update my order? or change my shipping address?
  • Our team works hard to get your order dispatched as quickly as possible, and so we’re unable to guarantee any cancellation requests or changes to your order. Please reach out to Contact us and we will do our best to support you.
  • For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order. 
My order is delayed, when will I receive it?
  • If your order is not processed by the estimated shipping date, our Customer Happiness team will contact you with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to us via Message Us, or email.
What does in-stock, shipping later and made-to-order mean?
  • AVAILABILITY WHAT DOES THIS MEAN?
    In Stock It's in our facilities and ready for a new home! In-Stock items typically ship within 1-2 business days from the purchase date. In-stock engraved and monogrammed pieces take more time to get personalized, and typically ship within 8 business days from the purchase date.
    Shipping Later* We don’t have it on hand yet, but it’s coming soon! Not to worry, you can still purchase it and your order will be added in the queue to be shipped as soon as it’s available. The estimated ship date is indicated on the product page and at check-out for your reference. Kindly note that you will be charged at the time the order is placed.
    Made To Order* Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time to be processed. Be sure to note the estimated shipping date on the product page so you can plan accordingly.*Please note, these dates are an estimate and may fluctuate depending on production timelines. Should a delay in your order being dispatched occur, we will be sure to connect with you to share order updates.

THEME INFO

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SHIPPING

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.